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• Abstract: A brief overview of the project's content, consisting of shortened versions of Control, Consensus, and Compromise
• You are currently viewing the Table of Contents (or sitemap).
• So What?: A conclusion and summary, with some suggestions as to further outcomes and future research.
1. paragraph 1: face to face communities have observable cultural features (rituals, traditions, taboos, expectations, etc.) that may inform the process of designing Web sites for them
2. paragraph 2: current models focus on test users as representative but individual users
3. paragraph 3: Nielsen, Norman, and Johnson offer over-corrective approaches
4. paragraph 4: in Compromise, designer and the community of users negotiate to achieve a middle ground, and renegotiate as needs change
5. paragraph 5: the design process must be iterative--an almost organic ebb and flow
6. paragraph 6: there is no one "representative user" for any site, but there may exist a representative culture
• Citations: The works referenced while researching this project, in APA-style format.
• Compass Rose: An overview of the site's typographic and stylistic cues for navigation.

Content-level Navigation

• Control
  1. paragraph 1: a major problem with Web interfaces
  2. paragraph 2: especially prevalent in "office suites"
  3. paragraph 3: basic training in the use of an application involves showing users how to turn off or modify potentially annoying or frustrating default settings
  4. paragraph 4: the user is the least important component in the design
  5. paragraph 5: hubris does not make for good usability
• Consensus
  1. paragraph 1: User-Centered Technology
  2. paragraph 2: system-centered model of technology
  3. paragraph 3: reposition or reinvent the process of design as a dialog
  4. paragraph 4: diagrams of user-centered-ness
  5. paragraph 5: little to no chance that a Consensus will emerge
  6. paragraph 6: designer is left with the difficult task of filtration and implementation
  7. paragraph 7: "Swiss Army Knife syndrome" run amok
  8. footnote1: Swiss Army Knife syndrome or Creeping Featurism
• Compromise
  1. paragraph 1: what do users want? and how does that change over time?
  2. paragraph 2 : Edgar Schein explores limitations in the scope of communication theory
  3. paragraph 3 : negotiated process of technology design, development, and use
  4. paragraph 4 : unfeasible to manage all these points of view
  5. paragraph 5: sometimes the user as an individual must be abstracted or idealized
  6. paragraph 6: identifying the problems or needs of the group and limiting them
  7. paragraph 7: internalize the iterative nature of Web design, community building, and usability testing

• Community
  1. paragraph 1: online community and community online are not necessarily the same
  2. paragraph 2: online groups develop distinct cultures and contexts for participation
  3. paragraph 3: a diverse collection of user types emerge in online communities
  4. paragraph 4: trolls, sysops, wizards, list-moms, moderators, and Webmasters
  5. paragraph 5: lurkers are non-vocal readers of the discussion(s) produced by the community
  6. paragraph 6: participation is an important gauge of membership in any community
  7. paragraph 7: people are more productive and creative when treated as adults
  8. paragraph 8: "the most influential force in desktop computing today"
  9. paragraph 9: content or outcome the user seeks is vital
  10. paragraph 10: provide not easy content but quality content
• Communication
  1. paragraph 1: early examinations of the Web by Communication scholars
  2. paragraph 2: Schein challenges traditional modes of approaching organizational studies
  3. paragraph 3: CMC as one-to-one communication vs. one-to-many, many-to-many, and many-to-one
  4. paragraph 4: discretion, knowing when one-to-many will be sufficient
  5. paragraph 5: ritual view of communication
• Coordinate
  1. paragraph 1: interaction between individuals via networks as a "space"
  2. paragraph 2: text is the status quo: email, chat, and Web
  3. paragraph 3: spatial metaphors like "cyberspace" are problematic
  4. paragraph 4: keep in mind the cultural contexts of users
  5. paragraph 5: compass rose
• Interface
  1. paragraph 1: Web as a complex collection of interfaces allowing for a variety of communication opportunities
  2. paragraph 2: designers lost track of the semantic purpose of markup & used it to position elements
  3. paragraph 3: other technologies have been integrated into HTML
  4. paragraph 4: discrepancies in interface designs interrupt ability to use various interfaces
• Interrupt
  1. paragraph 1: Control and Consensus as a spectrum within which designers must operate
  2. paragraph 2: graphical user interfaces are not always the best tools for accomplishing all tasks
  3. paragraph 3: text and images as both content and interface
  4. paragraph 4: how to accomplish the task of building an interface that makes sense to users?
  5. paragraph 5: Julie Meloni takes Jakob Nielsen to task
  6. paragraph 6: designers need to treat guidelines as such, and not as commandments
  7. paragraph 7: community and culture are the ways in which the experiences and expectations of various "representative users" intersect
• Intersect
  1. paragraph 1 : attention to culture and understanding of communication theories
  2. paragraph 2 : respect for and facility with rhetoric
  3. paragraph 3 : designers must accept and respect "elementary rules of graphic design"
  4. paragraph 4 : a lexicon of content, structure, and presentation
  5. paragraph 5: do demands of rich markup outdistance resources of designers or needs of a community?
  6. paragraph 6: cross-platform, cross-client, cross-device compatibility
  7. paragraph 7: a critique of poor, watered-down, easy user-interfaces
  8. paragraph 8: community will benefit not only from a wide range of accessibility options for textual content, but from a rich and culturally-designed visual interface that allows them to achieve their goals